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Terms & Conditions

The following TERMS AND CONDITIONS apply to all the users of www.toyshouse.co.nz website and to all purchases of product (s) from toyshouse.co.nz. Reference to "toyshouse", "we" "us" or "our" in these terms and conditions is considered reference to toyshouse as the legal entity operating the toyshouse.co.nz. Your access to and use of the Site, including your orders and purchases of Product (s) through the Site, is overseen by these terms and conditions. By browsing and using this website you agree to the terms and conditions of our store. If you do not agree to be bound by these Terms, you should stop using the website immediately.


All our prices stated in this website are New Zealand Dollar based and GST inclusive; it does not include the shipping cost as it will vary depending on the destination.

We reserve the right to change any prices on our website at any time without notice.

We have the right to correct all errors and slips (clerical, computational or such) in any advertising, invoice or acknowledgement.

We will not be held responsible or liable for any inaccurate, incomplete, or out-of-date information on our website.

If you purchase a product for an incorrect price or with incorrect information, we reserve the right to cancel your order (regardless of whether you have made payment). Should this occur, we will refund the amount paid by you in relation to the cancelled order.


When placing an order with us using this website you acknowledge that you are 18 years or over.

Should we suffer any losses by an underage we reserve the right to compensate from the care givers or guardians of the person whom placed the order with us.

You will not use any false identities or identities and must provide us with your full legal name and current details.


This website is based in New Zealand, we only deliver products within New Zealand not overseas.


All items are subjected to freight unless they are picked up from the store.

Deliveries within Auckland or North Island will take approximately 2 to 3 working days. South Island deliveries will take approximately 3 to 5 working days to deliver. You will be provided with a tracking number through email once your order is dispatched. You will be able to view the statues of your delivery online.


All our products come with 3 months warranty under the Consumer Guarantees Act 1993. However If you buy the product for business purposes, the warranties in the Consumer Guarantees Act 1993 shall not apply in respect of those products.


If you receive a faulty product or an item is damaged upon arrival, please contact us immediately on info@toyshouse.co.nz so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act 1993.

Once the payment is cleared and your order is submitted your order cannot be cancelled or refunded just because simply you change your mind after the purchase.

If the product is found to be faulty, we may replace the faulty goods. If the product cannot be repaired or exchanged for a same or similar item. If we decide the item should be returned to us, we will advise the arrangements for this.

Please ensure that you have foreseen all possible options before returning the item to us.

If the items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred.

Please be aware refunds will be processed via the method of payment, there may be some delay before funds appear in your account due to bank clearance.


Payment will be processed when we have received all relevant information required for processing to be completed. The processing of payment for orders placed on a weekend or a Public holiday will not process until the next working day.

Toyshouse.co.nz only accepts payment through Credit cards such as Visa and Master cards. All the prices stated on its website are based on New Zealand Dollar and G.S.T Inclusive. International credit cards are not accepted, only New Zealand credit cards are accepted. Credit card payments will be directed to secured third party Gate Way – DPS.


The contents of this website are the copyright of Toyshouse.co.nz or our suppliers. You may use this web site only for your personal and non-commercial purposes. You may not use or copy for any commercial purpose.


Material contained on this web site is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site

The use of the website material is at your own risk. We are not responsible for any consequences arising from the use of information contained on this website. The products processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Registered trademarks and logos must not be used or modified in any way without obtaining our prior written consent.

Toyshouse.co.nz takes reasonable care to ensure that all facts and information provided in this website are accurate and reasonable, neither we nor any of our employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits).


Toyshouse.co.nz uses the Secure Sockets Layer (SSL) to encrypt your personal details when using this website. We take no responsibility in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide to this website.